Terms & Conditions

1. GENERAL TERMS AND CONDITIONS

These general terms and conditions regulate the contractual relationship between PARADISO MEDIA SA DE CV a company registered in Mexico, (hereinafter, THE ORGANIZER) and users who purchase products and services via www.paradisofest-tickets.com.

THE ORGANIZER reserves the right to modify these terms at any time, without affecting prior purchases made under earlier versions.
These terms have been prepared in accordance with applicable German law, including:
Telemediengesetz (TMG) – German Telemedia Act
Bürgerliches Gesetzbuch (BGB) – German Civil Code (§§ 305 ff., §§ 312 ff.)
Gesetz gegen den unlauteren Wettbewerb (UWG) – Act Against Unfair Competition
Preisangabenverordnung (PAngV) – Price Indication Ordinance
EU General Data Protection Regulation (GDPR)

By completing a purchase, the user agrees to these Terms & Conditions and confirms that they have read and understood them.

2. TICKET COLLECTION AGENT

Pfann GmbH, a company registered in Germany, has been appointed by THE ORGANIZER to collect ticket payments on its behalf.
All transactions on www.paradisofest-tickets.com are processed by Pfann GmbH as the official ticketing and payment collection agent.
Pfann GmbH is not responsible for the execution, cancellation, or content of the event.
The user acknowledges that:
Payments are collected by Pfann GmbH.
The contract for event attendance is with THE ORGANIZER.
All transactions fall under German consumer protection laws.

3. INFORMATION BEFORE PURCHASE

Tickets are sold exclusively through www.paradisofest-tickets.com.
Additional or special terms may apply per event and are clearly communicated on the relevant event detail pages.
Event descriptions, schedules, and details are based on information provided by partners and may be subject to change.

Prices:

All prices are shown in Euros (€) and include 19% German VAT (Mehrwertsteuer).
A 2.5% payment processing fee from our payment platform WIX applies at checkout.
If not shown, both are included in the ticket price.

Disclaimer:

THE ORGANIZER is not liable for:
Entry refusal due to age restrictions or non-compliance with venue rules.
Purchases made from unauthorized sales channels.

4. TICKET PURCHASE & RESPONSIBILITY

Tickets may only be purchased through www.paradisofest-tickets.com or official sales partners.
All ticket sales are final. Tickets are non-refundable and non-exchangeable, except where outlined in the Refund Policy.
The user is responsible for:
Providing accurate personal and contact information during checkout.
Safekeeping of their digital ticket.
Ensuring tickets are not damaged, altered, copied, or shared in a way that violates access rights.

5. USE OF SERVICES

By accessing or using the website, the user agrees not to:

Use the platform or services for illegal purposes.
Record, film, or distribute event content without permission.
Use tickets for advertising, resale, or promotional purposes without written consent.

Intellectual Property:

All content (logos, text, images, videos, software) is owned by THE ORGANIZER or its licensors.
No license is granted to use, copy, or modify the content.

Right to Refuse Admission:

THE ORGANIZER reserves the right to deny entry to individuals who:

Violate these Terms & Conditions,
Present altered, copied, or forged tickets,
Behave in a way that may endanger others or the event’s integrity.

6. PURCHASE PROCESS

To complete a ticket purchase:

Select the desired ticket type and quantity.
Enter personal details (name, email, city).
Review the order summary.
Apply promo codes (if available).
Enter payment information and confirm the purchase.

Accepted Payment Methods:

Visa, MasterCard, Maestro, American Express, PayPal
Payments are processed securely via SSL-encrypted gateways.

Confirmation:

Upon successful payment, users will receive:
A confirmation email with a receipt.
A separate email containing the digital ticket.

For alternative payment requests:

Please contact: hector@paradisofest.com

7. DISCLAIMER

THE ORGANIZER is not responsible for content posted by third parties or linked external content unless required by law.
Pfann GmbH acts solely as a collection agent and is not liable for event execution, cancellation, or refunds.

8. REFUND POLICY

Tickets are non-refundable, including in cases of:

User error during purchase,
No-show or inability to attend the event.

Refunds are only granted when:

A technical error occurs during the transaction (verified by support),
THE ORGANIZER cancels the event entirely.

Force Majeure:

In the event of cancellation or disruption due to external factors (e.g., weather, natural disasters, pandemics), THE ORGANIZER may issue partial or full refunds depending on the circumstances.

Event Postponement:

If the event is postponed, tickets remain valid for the new date.
If the user cannot attend the rescheduled event, a refund may be requested within 14 days of the announcement.

Further details are available in the FAQ section of the website.

9. RIGHT OF WITHDRAWAL

In accordance with §312g (2) Nr. 9 BGB, users do not have a statutory right of withdrawal for event tickets, as the contract relates to leisure services provided on a specific date.

10. DATA PROTECTION

By purchasing a ticket, the user consents to the processing of their personal data for the purposes of:

Order processing,
Ticket delivery,
Event access and customer communication.

Data is collected and processed in compliance with the EU General Data Protection Regulation (GDPR).

For more information, please see our Privacy Policy.

11. ELIGIBILITY TO CONTRACT

By making a purchase, the user confirms that they:

Are at least 18 years of age, or have legal guardian consent,
Possess the legal capacity to enter into binding contracts under applicable law.

12. LANGUAGE

These Terms & Conditions are available in English and may be translated into other languages.

In case of any discrepancy, the German version shall prevail as the legally binding document.

13. CUSTOMER SERVICE

For all support inquiries, please contact:

hector@paradisofest.com

14. APPLICABLE LAW & JURISDICTION

These Terms & Conditions are governed by the laws of the Federal Republic of Germany.
In the event of a dispute, the place of jurisdiction shall be the registered office of Pfann GmbH, unless consumer protection law grants the user another venue.
This agreement does not affect any mandatory consumer rights under German or European law.